FAQ
Do you provide International delivery?
I am not currently able to process international orders. For any inquiries regarding international orders, please get in touch with me.
What is your returns policy?
You can find my return policy here.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.
What are your delivery options?
I offer free delivery across Australia with a delivery timeframe of 2-4 business days. If you require expedited shipping, there will be extra charges. Please contact me to discuss this option further.
How do I return an item?
Returning an item is simple and hassle-free. If for any reason you're not completely satisfied with your purchase, follow these steps to initiate a return:
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Contact Me: Reach out to me within 15 days of receiving your order. You can do this by emailing me at designedbymridu@gmail.com or calling+61-0426564720. Please provide your order number and details about the item you wish to return.
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Receive Return Label: Once you've contacted me, I'll provide you with a return label and instructions on how to proceed with your return.
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Package the Item: Carefully package the item you wish to return, ensuring it's in its original condition with all tags and packaging intact.
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Ship the Item: Send the package back trackable shipping method.
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Processing Your Return: Once I receive the returned item and verify its condition, I'll process your refund.