FAQ
Do you provide International delivery?
I am not currently able to process international orders. For any inquiries regarding international orders, please get in touch with me.
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What is your returns policy?
You can find my return policy here.
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How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery.
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What are your delivery options?
I offer free delivery across Australia with a delivery timeframe of 2-4 business days. If you require expedited shipping, there will be extra charges. Please contact me to discuss this option further.
How do I return an item?
Returning an item is simple and hassle-free. If for any reason you're not completely satisfied with your purchase, follow these steps to initiate a return:
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Contact Me: Reach out to me within 15 days of receiving your order. You can do this by emailing me at designedbymridu@gmail.com or calling+61-0426564720. Please provide your order number and details about the item you wish to return.
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Receive Return Label: Once you've contacted me, I'll provide you with a return label and instructions on how to proceed with your return.
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Package the Item: Carefully package the item you wish to return, ensuring it's in its original condition with all tags and packaging intact.
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Ship the Item: Send the package back trackable shipping method.
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Processing Your Return: Once I receive the returned item and verify its condition, I'll process your refund.